Privacy policy.

Last updated: November 08, 2023

Introduction

Welcome to OneCoffee ("we," "us," or "our"). At OneCoffee, we are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and services (collectively, the "App"). By accessing or using the App, you consent to the practices described in this Privacy Policy

Information We Collect

1. Personal Information

Name: We may collect your full name to personalize your experience within the App.
Email Address: Your email address is used for communication purposes and account verification.
Mobile Number: We collect your mobile number to facilitate account recovery and enhance your user experience.
Payment Information: If you make in-app purchases or engage in transactions through the App, we may collect payment information such as credit card details or other payment methods. Please note that we do not store your payment information; it is securely processed by our third-party payment processors.

2. Usage Information

Device Information: We may collect information about your mobile device, including its model, operating system, unique device identifiers, and mobile network information.
Log Data: When you use the App, our servers may automatically record information that your device sends, including IP address, browser type, and usage patterns.
Usage Analytics: We may use analytics tools to collect and analyze information about how you interact with the App, such as the pages or features you access and the date and time of your visits.

3. Cookies and Similar Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of the App. These technologies help us improve our services and provide a personalized experience. You can control the use of cookies through your browser settings.

4. Location Information

We may collect and use your device's location information to provide location-based services and enhance your experience within the App. The collection of location information may occur when you use specific features of the App, such as location-based recommendations or services. We will only collect location data with your explicit consent, which you can typically provide or revoke through your device settings or the App.

To provide you with location-based services, such as finding nearby points of interest.
To improve our services, including analyzing location patterns and trends.
To personalize your experience within the App based on your location.
To comply with legal requirements or obligations related to the use of location data.

How We Use Your Information

To provide and maintain the App's functionality.
To personalize and enhance your experience within the App.
To communicate with you, including responding to your inquiries and providing updates about the App.
To process payments and facilitate transactions.
To analyze and improve the App's performance and user experience.
To comply with legal obligations and protect our rights and interests.

Disclosure of Your Information

Service Providers: We may disclose your information to third-party service providers who help us operate the App and provide services to you.
Legal Requirements: We may disclose your information in response to legal requests, such as court orders or subpoenas, or to comply with applicable laws and regulations.
Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Cross-Border Data Transfers

Access, Correction, and Complaints

Data Breach Notification

We are committed to complying with the Notifiable Data Breaches (NDB) scheme. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Security

Your Choices

Access and Update: You can access and update your personal information through the App's settings.
Marketing Communications: You can opt out of receiving marketing emails from us by following the instructions provided in those emails.
Data Deletion: You can request the deletion of your account and associated personal information by submitting a form at https://onecoffeeapp.com.au/account-removal

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on the App. Your continued use of the App after any such changes constitute your acceptance of the updated Privacy Policy.